I was elated when I purchased a 42″ plasma HDTV just under two years ago. We had just moved into our first house(condo), and Melissa agreed to let me get the tv when we moved in. So after a fair amount of research on options in the HDTV arena at the time, I’d narrowed it down to the Panasonic plasma and the Samsung plasma. Unfortunately the Panasonic was sold out and on backorder everywhere, so I went with the Samsung; specifically, the model was the Samsung HP-R4252, the 42″ 720p plasma.
Next, I stopped by the local Comcast office and picked up the digital HD receiver with DVR. After an activation call to Comcast and a few tweaks to the settings, I was in HD heaven. And we’ve been very happy with the picture – until it broke a few weeks ago.
I was watching football(one of the college bowl games I think) a couple days before the new year, when all of the sudden a 3 to 4 inch wide rectangle, which I highlighted with red border in the above picture, just went black. I tried changing the source of the picture, tried turning the tv off and on, but nothing was working. After some searching around on the web, I’ve concluded that a plasma cell went out – I think. At any rate, it’s going to cost more to fix the tv than it would to buy a new one. So that’s a bummer.
The tv is out of warranty – I didn’t purchase an extended warranty or service protection plan. I’ll be sure to get one of those next time. I called Samsung for support; they referred me to a local authorized Samsung repair center, TV unlimited in Sunnyvale. I’d need to bring the tv in to them, and it would be $150 upfront just to diagnose the problem. No thanks.
So now we’re stuck with a tv that shows all of a standard definition picture, but only about 85% of a high definition picture. If you’re interested, it’s officially for sale. I’ll make you a really good offer. We have begun to look around for a replacement, but haven’t quite decided on which one yet. I’d like to get it before the super bowl; there are some very good sales going on for tv’s right now before the big game.
My takeaway: get an extended warranty, especially for relatively new technology.